Réponse automatique Facebook Messenger - Un guide exclusif

Elevating customer experience is among a business’ top priorities. You want to ensure your customers are taken care of whether you are online or not. Moreover, having some solution to eliminate the pressing need to handle every query manually can be a godsend. This is where the Facebook auto response can save the day.

With such automation, you can relax while your customers are served 24/7. This way you can ensure to meet customers’ expectations and give them a great journey. But this begs the question: How to set up auto response Facebook Messenger? This is what we are here to answer.

In today’s blog, we will walk you through the step-by-step process of setting up auto responses on Facebook Messenger so let’s begin!

What is Facebook Auto Response?

Facebook Messenger auto response refers to automated replies to incoming Messenger chats. Your customers ask a question and Facebook lets you set up auto-replies to answer their queries or tell them an agent will be available shortly. The common types of auto-response messages entail Welcome Messages and Away Messages.

Acknowledging new customers with a Welcome Message can make a good first impression while Away Messages can set the right expectations about response time when you are unable to respond to your contacts right away. Businesses can also leverage Welcome and Away messages by greeting their customers and asking for their details at the same time.

Auto responses also help you respond quickly and consistently to queries, making it easier to earn the ‘Very Responsive to Messages’ badge in no time. 

How Does auto response for Facebook Messenger Work

Let’s take a quick look at how this auto response works.

It’s an incredible automation wonder that can help your business not only communicate effectively but save time and cut costs as well. The response works simply by setting up conditions and triggers and relies on recognizing keywords in incoming messages. These keywords generate predefined responses.

Auto response for Facebook Messenger

This automated setting can enable you to quickly and appropriately respond to customer queries. Moreover, you have the freedom to customize your message as you like based on the kind of interaction.

How to Set Up Facebook Messenger Auto Response with Facebook Inbox

Let’s talk about how you can set up auto response for Facebook Messenger in the platform.

To create Facebook Messenger automated responses, you need to be a Page admin, editor, or moderator. To begin, go to your Facebook page and click Inbox.

  • The next step is to Click on ‘Automations’.
Automations
  • Navigate to Instant Reply and turn on the toggle.
  • Choose Messenger as the preferred platform by checking the box.
Choose Messenger
  • Compose the auto-response message and personalize it as you like by adding the recipient’s name and emojis. Test the auto-reply by sending it to your mobile device.
  • Lastly, click on Save Changes to publish the auto-reply message and you are good to go!

Auto Response for Facebook Messenger: Setting Up Away Message

Here is how to set up Away Messages in Facebook.

  • Go to Away Message in ‘Automations’.
away message
  • Check Messenger as the preferred channel by checking the box.
  • Schedule the hours to be away each week in the Timing section.
choose schedule
  • Customize your away message then preview it. 
compose your message
  • Click ‘Save Changes’ and your away message is live!

The process is very simple but it can make all the difference in showing your audience how actively you partake in ensuring customer engagement.

How to Change Auto Response on Facebook Messenger

You can always make changes in the text if you feel like it’s time to switch things up. To do this:

  • Open your message and hit ‘Edit Message’
  • Make amends as you like then preview it
  • Hit Save!

Facebook makes editing a hassle-free process.

How to Set Up Auto Response in Facebook Messenger with Trengo

While you can set up auto-responses on Facebook, using a customer service platform like Trengo can enable much automation to help you streamline communication and operations. What makes using Trengo even better is that you can set auto-replies that automatically turn on during the following instances:

  • Pendant les heures de bureau
  • En dehors des heures de bureau
  • On certain days (for example: only on weekends, holidays, etc.)
Auto Response in Facebook Messenger with Trengo

This implies you don’t have to constantly change your auto-reply message or worry about forgetting to turn it off/on. With Trengo, you can significantly improve team performance with automated workflows and automatically answer frequently asked questions with a no-code bot.

How to Set Up:

  • Go to Trengo’s settings >Automation >Auto replies.
  • Click on the + sign.
  • Choose Facebook Messenger as the channel.
  • Decide when the auto-reply should be triggered.
  • Fill in the auto-reply message.
  • Click ‘Save’ and it’s done.

Pour commencer à utiliser Trengo, get your demo here!

Benefits of Auto Response in Facebook Messenger

Let’s take a look at some benefits:

Boosted Response Time

Facebook auto responses significantly improve response time, instantly engaging customers and enhancing their experience. By providing quick and timely replies, businesses can create a positive impression and demonstrate a commitment to customer satisfaction.

Disponibilité 24 heures sur 24, 7 jours sur 7

With auto responses, there’s no need to worry about missing messages, even outside regular business hours. This ensures that customers receive acknowledgment and assistance whenever they reach out, contributing to a more responsive and customer-centric approach.

Efficient Customer Support

Les l'automatisation of responses enables businesses to deliver efficient customer support. Inquiries can be addressed promptly and effectively, streamlining the support process and increasing customer satisfaction. This efficiency is particularly valuable in handling a large volume of customer queries without a hitch.

Amplified Engagement

Auto responses help in amplifying engagement by keeping the conversation going. Whether it’s acknowledging a message, asking follow-up questions, or providing additional information, continuous interaction contributes to a more dynamic and meaningful exchange between businesses and customers.

Better Customer Engagement

Time and Resource Savings

Automation of routine responses through Facebook’s auto response system saves valuable time and resources. Instead of manually addressing repetitive queries, businesses can focus their efforts on more complex and personalized aspects of customer interaction, leading to increased efficiency.

Enhanced Brand Reputation

Utilizing auto responses on Facebook showcases a commitment to consistent and reliable customer communication. This, in turn, enhances the brand’s reputation. Customers appreciate businesses that are readily available and responsive, contributing positively to how the brand is perceived in the eyes of the audience.

How to Use Auto Response Messenger Facebook – Various Scenarios

With the benefits out of the way, let’s talk about some ways you can use auto response Messenger Facebook feature to make your business shine better.

Addressing FAQs

You can set up Facebook Messenger auto replies to promptly address Frequently Asked Questions (FAQs). By setting up automated responses to common queries, you can ensure that customers receive instant and accurate information, enhancing user satisfaction and freeing up resources for more complex tasks.

Setting Away Messages

Another way is to set away messages during non-business hours or periods of unavailability. This feature ensures that your customers are informed about the delay in response and that can help manage expectations rather than leave them in limbo. It also demonstrates transparency, showing a commitment to keeping customers informed even when immediate responses may not be possible.

Greeting Customers

Create a warm and welcoming experience for customers by using an auto response to greet them. These greetings can be customized to align with your brand’s tone and style, providing a consistent and positive first interaction. This not only sets a friendly environment but also acknowledges the customer’s presence, enhancing their experience.

Greeting Customers

Sharing General Information

If you want to share some general information when your customer decides to message your brand, you can set up prompts to help the user journey. This could include details about operating hours, location, or links to relevant resources. By automating the simple conveying of such information, you can ensure that customers have access to essential details without the need for manual intervention.

Best Practices for Writing Auto Response Message Facebook

When discussing customer communication on Facebook, using auto response messages can be a powerful tool that, when used correctly, can significantly enhance user experience and streamline interactions. Here are some best practices for crafting compelling and effective auto response messages on Facebook.

Clarity and Conciseness

When constructing messages, go for clarity and conciseness. Customers appreciate straightforward and easily understandable information. Clearly address the purpose of the message, whether it’s acknowledging a query, providing information, or setting expectations for response times.

Personnalisation

Despite the automated nature of these messages, you can always strive for personalization. Tailor the tone and style to align with your brand’s voice, creating a more human-like interaction. Personalized responses contribute to a positive user experience and establish a connection between the user and your brand.

Timely Acknowledgment

Ensure that auto responses are triggered promptly. Timely acknowledgment of user queries or messages leads to a positive perception of your responsiveness. Users value businesses that quickly attend to their needs, and auto responses play a vital role in achieving this.

Provide Value

Go beyond mere acknowledgment by incorporating value into your auto responses. Whether it’s directing users to helpful resources, sharing relevant information, or addressing common concerns, aim to provide substantial value with each automated interaction.

Customization for Different Scenarios

Tailor your auto responses to different scenarios. Whether it’s addressing frequently asked questions, setting away messages during non-business hours, or greeting customers, customize the content to suit the specific purpose of the interaction. This ensures that users receive relevant and context-appropriate messages.

Encourage Further Engagement

Use these responses as an opportunity to encourage further engagement. Include call-to-action elements that steer users towards exploring your products, visiting your website, or participating in promotions. Transform automated interactions into ways for deeper engagement with your brand.

Encourage Further Engagement

Regular Review and Updates

Your messages should not be static. Regularly review and update them to reflect any changes in business operations, promotions, or frequently asked questions. Keeping the content current ensures that your messages remain relevant and helpful.

Integrate Brand Elements

Maintain brand consistency by integrating recognizable brand elements into your auto responses. This includes using your brand colors, logos, and language, ensuring a cohesive brand identity across all customer interactions.

Facebook Messenger Auto Response- Sample Templates

Time to give you some Facebook auto response modèles for various scenarios. Check them out.

General Greeting

Hello! Thank you for reaching out to [Your Business Name]. Our team is here to assist you. Please allow a moment for us to review your message, and we’ll get back to you shortly.

General Greeting

FAQs Acknowledgment

Hi there! Thanks for your message. If you have a question, we might have the answer ready for you in our FAQs. Check them out [here] for quick assistance.

Message d'absence

Greetings! Our office is currently closed, but we appreciate your message. We’ll be back to assist you during our regular business hours. Thank you for your patience.

Service Interruption Announcement

Hello! We sincerely apologize for any inconvenience, but our services are temporarily interrupted. Our team is actively working to resolve the issue. Thank you for your patience.

Product Inquiry Response

Hello! Thanks for your interest in our products. For detailed product information, please visit our website [insert link]. If you have specific questions, feel free to ask, and we’ll get back to you shortly.

New Product Announcement

Exciting news! We’ve just launched a new product! Discover [Product Name] and its amazing features [insert link]. Limited-time launch offers are also available.

Exclusive Offers for Subscribers

Hello, valued subscriber! As a token of appreciation, we have exclusive offers just for you. Check out our latest promotions [insert link] and enjoy special discounts.

Refund or Return Process Information

Hi there! We’re sorry to hear about any issues with your purchase. Please visit our Returns and Refunds page [insert link] for information on how to initiate the process. If you need further assistance, feel free to ask. We are here to help.

These are some examples to give you an idea of what direction you can take with your auto-replies. You can edit them as you like so they align with your brand’s tone better and convey your message effectively.

Conclusion

Implementing auto responses can make all the difference in presenting your business to the world. It not only elevates customer service with quick replies but also ensures round-the-clock availability and customer care. This efficiency can save valuable time while fostering strong customer relationships.

As auto responses become an integral part of your communication, the impact goes beyond efficiency and convenience—it becomes a powerful tool for shaping the narrative around your brand. The positive experiences enabled by quick and thoughtful interactions can pave the way for an enhanced brand reputation, creating a lasting impression that resonates with your audience.

Nasser

Nasser est l'un des principaux contributeurs du blog d'Omnije, où il rédige des contenus à la fois informatifs et agréables à lire. Spécialisé dans la technologie de l'IA et le développement de chatbots, Nasser s'est donné pour mission de fournir des informations accessibles et de grande qualité.

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