How to Use WhatsApp Business Web – A Step by Step Guide

WhatsApp cemented itself as the ultimate communication platform and then it switched things up completely when it ventured into the business realm. The platform has done wonders in connecting brands with their audience. With its ever-expanding reach, every day more and more consumers come to this application to be in touch with not only their loved ones but their favorite brands too.

WhatsApp Web enables connection even faster, particularly for businesses that leverage it for buyer communication. But this begs the question: Can I use WhatsApp business on web? You are in the right spot because today we are discussing this and bringing you all the answers.

Read on as we talk about how to use WhatsApp business web.

Using WhatsApp Business Web: What is WhatsApp Web?

Let’s give you a quick rundown of WhatsApp Web. It is the web-based version of WhatsApp which allows users to access and use the messaging platform with all the mobile app features from their computers. For those wondering can I use WhatsApp Business on web? You absolutely can!

WhatsApp Business Web

WhatsApp Web needs an active WhatsApp account on the mobile device to work. Moreover, to start, you can scan the QR code on your WhatsApp Web screen to load the mobile WhatsApp account on your computer. The process is simple but gives you WhatsApp Business on a much grander scale to perform your everyday tasks more efficiently.

Features of WhatsApp Web

Gaining quick attraction, WhatsApp web is the new favorite of all. Below we give you a list of the WhatsApp Web features making it a preferred choice when it comes to connecting with people at scale.

  • Access to all the messaging and communication features.
  • Using WhatsApp on a bigger screen makes it easier to type out longer messages or respond to various conversations.
  • Ability to send and receive voice messages, and share videos, photos, and documents.
  • Creating and joining group chats.
  • Muting notifications or customizing profiles and settings.
  • End-to-end encryption for securing conversations.
  • Syncing with mobile devices to ensure messages and conversations are up-to-date everywhere.
Features of WhatsApp Web

WhatsApp Business API

While WhatsApp Business can work perfectly for small businesses, if you run a bigger then you need extra support to help with the volume of messages and to accommodate a larger team. This is where WhatsApp Business API saves the day. It lets you use WhatsApp Business with multiple users on multiple devices so you can manage conversations efficiently.

As the API has no interface, you need a customer service platform to operate it and we suggest Trengo. Once you sign up for Trengo, you can sign up for the API from within the platform and begin your business activities smoothly. Begin your demo today!

can I use WhatsApp business on web?

Absolutely! Using WhatsApp Web for Business is a terrific way of utilizing the platform for your company. It can help streamline your customer interactions and make processes easier for the team. Dive into two ways you can use WhatsApp Business on web to get the best experience.

Using WhatsApp Business Web on Your Browser

To start using WhatsApp Business Web on any browser on your Windows or Mac device, here are the steps:

  • Go to your preferred web browser (Google Chrome, Opera, Firefox, or Microsoft Edge) and search WhatsApp Web. Click the official link and it will show you a QR code on your screen.
QR code on the screen
  • Next, on your mobile device, open your WhatsApp Business account
  • Hit the three-dot menu icon.
  • Click “Linked Devices”
  • Tap on “Link Device”
Link Device

Your phone will pull up the camera, put the phone on the screen, and scan the WhatsApp Web page QR code on the computer screen.

And voila! With scanning done in a quick moment, your WhatsApp Business account will connect to the WhatsApp Web on the computer.

WhatsApp Web on the computer

WhatsApp Business Login Web via Desktop App

Next comes using the desktop app. To get started with your Mac’s desktop app, here are the steps:

  • Open the App Store on your Mac
  • Type in ”WhatsApp Desktop” in the search bar and hit enter
  • Download and install this desktop app onto your Mac
  • Once done, open the WhatsApp application on your phone
  • Go to “Linked Devices” from the menu and tap “Link Device”
  • Grab your phone to scan the QR code that appears on the desktop screen and you are set!

For using WhatsApp Business on a Windows desktop app, here are the steps:

  • Open the Microsoft Store on your computer
  • In the search bar, type “WhatsApp Desktop” and hit enter
  • Click “Get” to download the application
  • Once done, install this app on your computer
  • Now open WhatsApp Business on your mobile phone
  • Click the three-dot menu, tap “Linked Devices” and click on “Link Device”
  • Again, scan the QR code on the desktop screen with your mobile phone’s camera and you are ready to use the WhatsApp Business account web.

Web WhatsApp for Business- Best Practices

Let’s talk about some of the best practices for using web WhatsApp for Business to ensure you present your brand well.

Web WhatsApp for Business
  • Have a dedicated phone number. With a separate phone number, you can segregate personal and business messages.
  • Your company’s profile picture and description must be professional aligning with your business goals. So, use your logo as the profile picture and type a message to briefly but clearly explain your business.
  • Setting up quick replies and templates can save you much time and effort in responding to FAQs with a few clicks.
  • Labels are an excellent way to organize your chats based on categories such as new customers, pending orders, completed orders, etc.


Using Web WhatsApp for Business can help improve communication and productivity. The platform enables companies to save resources, streamline workflows, and improve customer satisfaction significantly. So, get started today!


Nasser is a key contributor to the Omnije's Blog, where he crafts content that's both informative and enjoyable to read. Specializing in AI technology and chatbot development, Nasser's mission is to deliver high-quality, accessible insights.

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