Slack vs. WhatsApp für Unternehmen: Was ist die richtige Wahl?

With so many options for communication apps on the market, it is easy to get lost and remain indecisive. For effective team communication, you need the best tools, and one of the hot debate topics is Slack vs WhatsApp for Business.

Both platforms are mighty and offer a multitude of features, so what’s the fuss?

In this blog, we will explore what makes them different and which would be the best option for you.

Slack vs WhatsApp for Business-Slack

A popular team communication platform, Slack primarily helps businesses handle internal communication, however, it also allows third-party communications.

With a very user-friendly layout, the platform offers a vast range of features like voice/video calling, file sharing, group chats, etc.

Slack vs WhatsApp for Business-WhatsApp Business

A big name in the business community name, WhatsApp for Business can help you streamline team interactions, marketing operations, and customer queries.

With WhatsApp for Business, you can do calls, group messages, and broadcast messages.

Slack vs WhatsApp for Business: Key Differences

Time to get into the details and explain to you the different features both platforms have to offer so you can make the best choice for your business practices.

User Interface

First, let’s discuss the layout of these apps. Slack is popular because it offers a very simple and clean interface where your chats take up the main screen and the contacts appear on the side.

Even if you don’t have experience with platforms, Slack is very easy to figure out.

Similarly, WhatsApp Business has the same layout as WhatsApp Messenger so it is very straightforward and doesn’t come with any complex details.

Both platforms have clean UI making it easy to use for everyone.

Integration

For seamless communication and operations, Slack provides third-party integrations with bookkeeping and project management systems.

For WhatsApp Business, you need valuable integration tools to help automate operations and we suggest Trengo as the top choice. You can check out their demo to begin!

Preisgestaltung

WhatsApp Business is entirely free with all its features but Slack comes with certain subscriptions. You can have a free plan but it doesn’t offer much, therefore, you will need a paid plan even for a small business team.

Kommunikation

Both platforms have similar communication features like editing chats, formatting messages, search options, poll creation, emojis, gifs, etc.

While these plethoras of common features sounds grand, only WhatsApp Business offers read receipts and location sharing. Meanwhile, Slack is unique in offering scheduled messages.

Unterstützung

Slack’s free plan offers essential support systems like email, a helpdesk, FAQs and a knowledge base. For elaborate help you need Business account for 24-hour support and an Enterprise subscription for tailored support.

WhatsApp Business grants you email and phone support, online help center, and BSPs (Business Solution Providers).

Sicherheit

While WhatsApp Business boasts end-to-end encryption on all chats and communications, Slack comes with multiple security certifications like CSA and SOC so both take security seriously. However, you will be safer by not sharing any personal information on Slack.

Slack vs WhatsApp for Business: Verdict?

For small businesses focusing on customer engagement and marketing campaigns, WhatsApp Business can be an ideal solution. However, for medium to larger businesses that want to focus on internal communication, Slack is the answer.

Schlussfolgerung

Whether it is streamlining communication, marketing practices, running campaigns, or managing customer interactions, you need comprehensive tools like Slack and WhatsApp Business to take off the load and render management easy.

Both have unique traits to offer and your choice will depend on your business needs. If you seek WhatsApp Business solution tools then our trust lies with Trengo. It is an indispensable platform that will make your day-to-day operations and communications easier.

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