WhatsApp Business Desktop: A Complete Guide

If you want to make a name for your business, effective communication with your customers is the key. You want to ensure that while your products/services are top-notch, your customer support remains unmatched. Thanks to WhatsApp Web, you can make that happen easily and streamline processes effectively.

It’s a messaging app and a versatile tool designed to enhance your business communication strategy. Whether you’re a small startup or a large corporation, this platform can help you engage with your customers more efficiently, ultimately improving customer satisfaction and business success.

In this guide, we’ll walk you through every aspect of WhatsApp Business Desktop, helping you have the knowledge and tools needed to leverage it effectively in your daily operations.

WhatsApp web

What is the WhatsApp Web?

The WhatsApp Business Desktop or WhatsApp Web brings the popular WhatsApp messaging platform to your computer, serving as an extension of the mobile application and allowing businesses to seamlessly manage their messages, contacts, and conversations from their computers.

It offers the convenience of typing on a full-sized keyboard, making it easier to respond to customer inquiries, share important information, and conduct business conversations efficiently. 

You can sync it with your mobile WhatsApp account, ensuring that your messages and contacts are always up-to-date, providing a cohesive experience across devices.

How to Set Up WhatsApp Business Desktop

The process of setting up WhatsApp Business Desktop is your gateway to efficient business communication, but it may differ depending on your choice of operating system (Windows, macOS) or if you prefer using it via a web browser. 

We’ll guide you through the steps for each option, ensuring that you can seamlessly integrate WhatsApp Business into your desktop workflow regardless of your preferred platform.

How to use WhatsApp Business Desktop App on Mac

WhatsApp Business Desktop App on MacOS

Here’s how you can install and use WhatsApp business desktop app Mac:

  • Launch the App Store on your Mac computer.
  • In the search bar, look for ‘WhatsApp Desktop.’
  • Click ‘Get’ and then ‘Install’ to begin the Whatsapp business download process.
  • Wait while the installation completes.
  • On your mobile device, open the WhatsApp app.
  • Navigate to ‘Settings’ and select ‘WhatsApp Web/Desktop.’
  • Using your phone’s camera, scan the QR code displayed on your desktop screen.
  • With the QR code successfully scanned, you can now access WhatsApp Business via the native Mac app.

How to Use WhatsApp Business Desktop For Windows

WhatsApp Business Desktop App on Windows

Follow these steps to download WhatsApp Business on your desktop: 

  • Launch the Microsoft Store on your PC.
  • Use the search bar to find ‘WhatsApp Desktop.’
  • Click ‘Get’ and then ‘Install’ to initiate the installation process.
  • Allow some time for the installation to finish.
  • On your mobile device, open the WhatsApp app.
  • Navigate to ‘Settings’ and select ‘WhatsApp Web/Desktop.’
  • Use your phone’s camera to scan the QR code displayed on your computer screen.
  • Once the QR code is successfully scanned, you can now access WhatsApp Business via the native Windows app, seamlessly integrating it into your desktop environment.

WhatsApp Business Download via Browser 

WhatsApp Business Download Via Browser

You can also use the Whatsapp Business app via browser. Here’s how:

  • Visit the website https://web.whatsapp.com in your web browser.
  • Open the WhatsApp Business app on your smartphone.
  • In the mobile app, tap ‘Settings’ and select ‘WhatsApp Web/Desktop.’
  • Use your phone’s camera to scan the QR code displayed on your computer screen.
  • Once the QR code is successfully scanned, you can access WhatsApp Business in your web browser, facilitating easy communication and managing your business chats and contacts.

WhatsApp Business API? 

If you’re a small business that does not receive many messages, you’ll likely be fine with the WhatsApp web app. But you’ll need to step up your game if you’re a large-scale business and don’t want any limitations. 

WhatsApp Business API is a robust communication tool designed for larger businesses and enterprises to engage with their customers on the WhatsApp platform at scale. 

It can help your business: 

  • Integrate Seamlessly: Unlike the standard application, the API version allows businesses to seamlessly integrate WhatsApp into their existing systems, enabling automated messaging, customer support, and transactional communications.
  • Communicate Efficiently: It empowers companies to send personalized messages, notifications, and updates to their customers efficiently and securely.
  • Engage Globally: Utilize it to enhance customer service, streamline operations, and connect with a vast global audience, leveraging the popularity and reach of WhatsApp for more dynamic customer interactions.

How to use WhatsApp Business API 

You cannot use WhatsApp Business API like the familiar mobile app because it lacks a user interface. Instead, you must integrate it into customer service tools or existing systems.

To use WhatsApp Business API effectively, businesses typically rely on specialized customer service platforms or solutions that allow them to manage and automate conversations. 

WhatsApp Business API

These tools enable businesses to send messages, handle customer inquiries, and streamline communication efficiently, making it a powerful tool for business-customer interactions but distinct from the traditional app experience.

The cost of WhatsApp business API depends on your usage, but the first 1,000 customer-initiated conversations are free. 

Using WhatsApp Business API via Trengo 

WhatsApp Business API via Trengo

When discussing communication platforms, Trengo is our top choice for WhatsApp Business API integration, as it’s an official WhatsApp Business Solution Provider (BSP) and ensures seamless access to the API. You can book a demo with its experts to learn more about WhatsApp business API. 

There are various use cases of WhatsApp Business API. It offers a comprehensive solution with all the features you need for customer service, sales, and marketing.

Here’s how you can start using WhatsApp business API with Trengo: 

  • Start a 14-day free trial at Trengo.
  • Go to your settings and access WhatsApp Business.
  • Click on the option to connect your number.
  • Carefully read through the pop-up that provides essential information.
  • Click ‘Get started.’
  • Confirm the presence of a Facebook Business account; if not, create one.
  • Thoroughly review the provided overview detailing your phone number.
  • Verify that your phone number meets the requirements. If not, contact Trengo’s customer service at support@trengo.com.
  • Connect your Facebook account and create a WhatsApp Business account, ensuring your company name and address are ready.
  • Click ‘Continue with Facebook’ to log in.
  • Check the accuracy of your account name and phone number before proceeding by clicking ‘Next.’
  • Visit https://business.facebook.com/, log in with your Facebook account, and go to the ‘Security Center.’
  • Your account may already be verified if ‘Start Verification’ isn’t visible.

Benefits of using Trengo for WhatsApp Business

Using Trengo for WhatsApp business can benefit you in many ways, such as: 

Quick customer support

You can work with your entire team to provide fast and efficient support to your customers on the channels on which they are present. By involving your team, you can use their collective skills, knowledge, and expertise, creating a well-rounded support network equipped to handle various customer inquiries. Each team member brings their unique strengths to the table, whether it’s technical know-how, product insights, or a knack for resolving complex issues.

Connect with your website visitors

It can help you address the concerns of your website visitors and avoid abandoned carts. This instant interaction capability allows you to answer questions, provide product recommendations, or offer assistance in navigating your website. By doing so, you eliminate the roadblocks that might lead to abandoned shopping carts. Customers are more likely to complete their purchases when they feel confident and well-informed about their choices and feel connected with you.

Set up broadcast messages

The platform simplifies the process of setting up and sending broadcast messages via WhatsApp, making it a powerful tool for keeping your audience informed about your products and offers. It offers the advantage of integrating with other communication channels, creating a unified customer support experience for your audience.

Automation and Chatbots

Trengo offers automation features and chatbots that can handle routine and repetitive tasks. This allows your team to focus on more complex customer inquiries while ensuring that customers receive immediate responses and assistance, even outside of business hours.

using a WhatsApp chatbot for customer service

Customer Insights and Analytics

You get analytics and reporting features, allowing you to gain insights into customer behavior, response times, and satisfaction. This data helps you make informed decisions to improve your customer support and engagement strategies.

Scalability and Customization

Trengo is designed to accommodate businesses of various sizes. It is highly customizable, so you can tailor the platform to meet your specific needs and scale your customer support operations as your business grows. Whatever modifications you need, Trengo is there to help you every step of the way.


WhatsApp Business Desktop app emerges as an indispensable tool for businesses aiming to excel in customer communication. 

The features of WhatsApp business offer a seamless way to manage contacts, engage in chats, and automate responses. Whether you’re a small startup or a large corporation, this platform streamlines operations and enhances customer satisfaction.

By integrating it into your workflow, you’re not just messaging; you’re forging meaningful connections and fostering business success. Embrace this powerful tool and leverage its capabilities to take your customer interactions to the next level.


Nasser is a key contributor to the Omnije's Blog, where he crafts content that's both informative and enjoyable to read. Specializing in AI technology and chatbot development, Nasser's mission is to deliver high-quality, accessible insights.

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